ART 1 - Scope


The present general terms of sale apply to any orders done on the web site www.emotis.fr. The applicable general terms of sale are the ones current on the day of the validation of the order and constitute the contract between the customer and emotis.fr.

The customer who is placing an order on the site www.emotis.fr declares to have the full legal capacity to make a commitment in conformance with the present contract.

Emotis.fr reserves the right to modify the general terms of sale at any time.



ART 2-Order and validation of the order


The offers of products and the prices are guaranted on the date of the order and for articles available in stock. The indications of availability are given for information only. In case of unavailability, emotis.fr will inform the customer about it by phone or by email.

The prices indicated on the product files are the only ones valid in case of dispute.

The offers of emotis.fr are valid during the only time of their visibility on the site.


Any order must be confirmed, validated and paid. Any order validated by the customer by a " double click " constitutes an irrevocable acceptance, which cannot be questioned.

During the order process of the customer,  emotis.fr indicates the availability of the chosen product. If the product is unavailable the customer cannot add it.



ART 3-Prices


The prices are in Euros and included all taxes (VAT at the current rate).

Any order is payable in Euros and on the basis of the current price list at the time of the order.

For all the products sent, except EEC and French overseas departments and territories, customs charges and local taxes have to be paid by the customer.



ART 4-Delivery delay


The delivery delay is calculated in working days from the day when the payment of the customer is validated.

The indicated delay is the indicative deadline and emotis.fr can’t be held responsible for consequences due to a delay relative to the transport or to the case of absolute necessity.



ART 5-Delivery


The delivery is made to the address that the customer has indicated during his order. It is expressly advisable that the ownership transfer of the ordered goods becomes actual from its exit of our store. The customer accepts as a consequence all the risks in particular those relative to the transport.


If the ordered product is unforeseen out of stock, emotis.fr will inform the customer about a possible deadline or will allow him to cancel his order and to obtain the refund.


At the reception of the parcel, the customer has to verify the contents. He can emit reserves if the parcel is damaged or if its contents are not in accordance with his order. In the case of a product return, the transport and custom costs have to be paid by the customer.



ART 6- Payment conditions and security


Any purchase is payable in its entirety during the order. The payment is made according to the conditions mentioned during the order.

The expenses of delivery are chargeable to the customer and have to be paid at the time of the order.

Emotis.fr reserves the right not to deliver or to fulfil an order of a customer, which would not have paid totally or partially its order or with whom there would be a dispute of current payment.

The customer can pay by credit-card via the secure site of the bank « CIC-Lyonnaise de banque ».

Emotis.fr does not store and have no access to the account ID of the customer during his purchase by secure payment of the bank « CIC-Lyonnaise de Banque ».



ART 7-Retraction


According to the art L.121.20 and the followings of  the consumer code, the customer has a deadline of 14 days as from the reception of products to return any article which would not suit to him. The return has to be made in its original packing, in good condition, appropriate to be again marketed. Accompanied with the original invoice , the customer has to ask for the exchange or for the refund without penalty with the exception of the expenses of return. If the turned products are not complete or  damaged, emotis.fr reserves the right to apply a discount. The term of refund is at the most of a month.

Address of return :


6, Impasse de la Cure

F-42160 Andrézieux-Bouthéon



ART 8- Right applicable to the contract


The present general terms of sale are drafted in French translated in English.

The present contract is governed and subjected to the French law. In case of dispute, the French courts will be only competent.



ART 9- Acceptance of the customer


The present general terms of sale as well as the prices are expressly accepted by the customer who recognizes to have acquainted and give therefore, up taking advantage of any contradictory document, the act of purchase giving acceptance of the present general terms of sale.



ART 10-Protection of personal data


The personal data, which the Internet user communicates during his order are confidential and are the object of a declaration to the CNIL(NATIONAL COMMISSION FOR INFORMATION TECHNOLOGY AND CIVIL LIBERTIES) under the number 1700044v0 to protect them. We make a commitment not to sell, to rent, to lend or to give your personal information.

According to the data protection act of January 6th, 1978, the customer has a right of access, rectification and opposition to the data, which concern to him.



ART 11-Intellectual property


The brand Emotis and its domain name are registered and are the property of the company Emotis.

All the elements -brand, logo, domain name, drawings, models, illustrations, photos, text- of the site  www.emotis.fr are the exclusive property of Emotis.

It is thus forbidden to reproduce entirely or partially, to distribute, to transmit, to use or to sell all or part of the contents of the site to www.emotis.fr.